Downloaded software for hp printer cannot find file

If the software does not open or your printer cannot be found, continue to the next step. Locate the full feature software and driver, click Download , and then follow the instructions. If the HP installation does not start automatically, find the file hpsetup. Find the folder with 7z at the beginning of the name for example, 7zS Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. HP Recommended. Accepted Solutions.

Level Message 2 of Hi loveisus, Try using the scrubber built into the CD or Download. From Original installation CD: 1. Insert CD into drive, and then cancel the installer 2. Open My Computer, and then right click on the CD drive and chose open 3.

Open folder Util 4. Open folder CCC 5. When the uninstall has completed restart the computer 7. Run the download to reinstall the printer If software was downloaded and extracted to your system: 1.

Look for, and open the folder starting with 7z Example: 7zS 3. Run the download to reinstall the printer I am an HP employee. Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as "Accepted Solution". Was this reply helpful? Yes No. Message 3 of Message 4 of HP was recently made aware of a vulnerability in certain InkJet and LaserJet printers by a third-party researcher.

HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin. Windows 11 Upgrade Guide. HP Support Solutions is downloading. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. The detected OS is the operating system that we have detected you are using.

We will offer drivers and other solutions in this OS first. If you wish to see solutions related to another OS, please select the preferred operating system and version and choose 'Change'.

Select an operating system and version to see available software for this product. Detected operating system: Selected operating system: Select your operating system and version ,. HP is compiling your results. This could take up to 3 minutes, depending on your computer and connection speed. Thank you for your patience.

We were unable to retrieve the list of drivers for your product. We were unable to find drivers for your product. Try manually selecting your operating system. If your operating system is not listed then HP may not provide driver support for your product with that operating system. Read more: I don't see my operating system. We were unable to find any drivers for your product. Drivers may be in development so please check back at a later date or visit the product homepage.

If your laptop is currently functioning you can find the serial number by using a simple keyboard command. Artboard 2. Depending on your desktop model you can find it on the side, top, front or back of the computer. For All-in-One PCs you will find it on the back. If your computer is currently functioning you can find the serial number by using a simple keyboard command. Need help? Locate the product label. For almost all HP products, the product information label can be found from one of the following locations : A label attached to the product usually on the underside Laser etching on the surface of the product Inside the battery compartment A purchase invoice or receipt Product packaging or shipping box Documentation that came with the product.

Examples of where to find your product information label. Select a location. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer. If prompted, select a method to identify your printer model, and then follow the on-screen instructions to go to the download page. Click Download next to the full feature driver recommended , or click Basic Drivers for other driver options.

I have more than one HP printer installed on the computer Follow these steps to rename the. A If you change the file name extension, the file might become unstable. Important : If you receive prompts to insert the disk during the installation process, make sure to click Cancel each time the prompt displays and continue the installation without inserting the disc.

Step 3: Change the file extensions back to. For each. Figure : Example of an. Solution two: Find and remove the. Step 1: Download, install, and run the. Temporarily disable any anti-virus software that might be running on your computer.