Unable to download app in samsung mega

View solution in context. Hi, Ncmomma. We are glad to have you here in our Samsung Community and are happy to see you reaching out to your fellow members for support. We recommend taking these next steps.

Go into your date and time settings. Once there would you please set your device clock to manual and then set it to the wrong time. After you have done this, please go to your home screen and close all the applications using the recent apps button to the left of the home button. After you have completed all this, please go back to the date and time settings and set it back to the correct time and set it back to automatic time.

This will re-sync your device's internal clock with your network. Go to your application manager and locate the Play store. Once here, clear the cached data then force stop the application and restart the application as normal.

If none of these icons is switched on, you must switch on the connection to ensure that your device has access to the internet. If you have downloaded apps before without any problems and this is the first time you encounter an issue with your Android device when downloading apps from Google Play , then restarting the device can be helpful.

With the help of a restart, you should fix this issue without getting into deep troubleshooting on your device. However, there is a chance that restarting the device may be a temporary fix.

If you begin to encounter the problem too often and the restart begins to get annoying, you must try the other troubleshooting steps. When you try to download an app from the Play Store, the Google servers will try to check for the time on your device. If the time is incorrect, it will not sync the servers with the device, which can cause a problem in downloading anything from the Play Store.

If you are using a Wi-Fi network to download the apps, switch to mobile data and check if it works. The reason behind this is that specific Wi-Fi networks block port It is the port used by Google Play. To switch the networks, pull down the notification shade of your device and tap on the Wi-Fi icon to switch it off. Now look for the Mobile data icon and switch it on.

Once you have switched the internet access, restart your device and then go to Google Play to resume the app download. Check if the problem you were facing has been fixed. Download manager facilitates the downloading of all the apps. You must ensure that it is On so that your apps can be downloaded successfully from the Play Store. To check if Download Manager is On or not, you should head into the Settings menu of your device and then go to the Apps or Application Manager.

Now you will notice tabs on the top of the screen. Swipe right or left to go to the tab that says All. Look for Download Manager under this section and tap on it to determine whether it is enabled or disabled.

Those users who find it disabled, tap on the Enable option to Enable Download Manager and then download the apps again. Wiping the cache for Google Play can solve a few problems related to the Play Store.

Cache files store information that helps your device load the application quickly. These files are recreated once you reaccess the application. The Data files of an application store data that includes all information saved on the app like high scores, usernames, and passwords. When the data files are deleted, you must make sure that you write down any important information before deleting the files.

Go back to the app store and check if the apps begin to download now. If the problem is not fixed yet, then delete the data files by going through the same steps, and then instead of tapping on Clear Cache, you must tap on Clear Data. You will notice a warning that will tell you that all data will be deleted. Press Ok to confirm and then open the Play Store to look for the app and begin the download.

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Article Summary. Method 1. Tap the search bar. It's at the top of the Play Store screen. Doing so opens your Samsung Galaxy's keyboard.

Enter an app's name. Type in the name of an app or a type of app that you'd like to download. Review the search results. Scroll through the resulting list of apps to do so. Select an app. By doing this, the messages will not be retrieved automatically and you will be saved from the frustration of the error message popping up again and again.

Sometimes, when you are downloading an update or an app from the Google store , you may see this error because the time on your device does not match the Google server time and date.

On the other hand, if the date and time is already on automatic then make sure that your device is displaying the right date and time. Then uncheck the box next to Automatic date and time, wait for 5 seconds and check it again.

Refreshing the settings should help solve problems related to date and time settings. Check if the error has been fixed. Make sure that all the app are updated so that any problems arising from and the outdated app is resolved.

Make sure that your phone has the latest software update. If you have delayed any update then this is the time to check. Many device errors sprout from an outdated software. Once all the updates are installed, your device will restart automatically. Check if the problem reoccurs after the update.

Sometimes the error may appear when a third-party app is trying to download some data in the background and the download fails. To find out if a third party app is causing the problem, restart your device in Safe Mode and check if you get the error now. When your device is in Safe Mode, it disables all the third party apps and works solely on the stock Android apps for the device.